Help & Support

EXCHANGE POLICY

At Chérie Club, we prioritize delivering only the best – Exchanges are only available if your product arrives damaged.

In such cases, please email shopcherieclub@gmail.com with clear proof of the damage within 7 days of delivery. After this period, we are unable to process exchanges.

Please Note:
We do not offer refunds or exchanges for products damaged due to improper care, including but not limited to:

  • Washing with hot water
  • Using bleach or harsh detergents
  • Machine drying
  • Wearing on rough or abrasive surfaces

For detailed care instructions, please visit our page Care Instructions 

 

SHIPPING & DELIVERY

We prioritize delivering your favorite products in the best condition and in a timely manner. Here’s what you can expect:

  • Processing Time: Orders are typically processed within 2-3 business days from the time of purchase.
  • Shipping & Delivery: Delivery times generally range from 3-5 business days, depending on your location. Please note that these times may vary, especially during peak seasons.
  • Peak Season Delays: During busy periods, such as holidays, shipping times may take a little longer. We truly appreciate your patience and understanding.

We are committed to ensuring your order arrives safely and promptly, and we’ll keep you updated along the way. 

 

CANCELLATION POLICY

Please note that all our products are customized, and all orders are processed immediately upon purchase. Therefore, orders cannot be canceled.

Your satisfaction is our top priority, and we’re committed to ensuring that every order meets your expectations. If there is ever an error on our end, please contact us, and we will promptly resolve the issue to ensure your complete satisfaction!


TRACKING INFORMATION

Once your order has shipped, we will send all tracking details directly to the email address provided at checkout. This will allow you to stay updated on the progress of your delivery every step of the way.

 

SHIPPING ADDRESS

Once your order has been processed and tracking information has been sent to your email, we are unable to modify the shipping address. As we process orders immediately upon purchase, it's important to review your details carefully before completing your order.

If you notice an error with your shipping address, please contact us immediately. We will do our best to assist you and resolve the issue as quickly as possible!